Submit a missing cashback claim

If an eligible order does not appear after the store's tracking timeframe, you can submit a claim from Dashboard > Missing cashback. Claims must be lodged within the claim window shown in the store terms.

Choose the store where you activated cashback, then select the activation used for the order. If the store is not in your activation list, use the option to search all stores and select it manually.

You will need:

• Store name
• Order number
• Order date
• Order amount and currency

You can also add the expected cashback amount, coupon code and notes. A receipt or order confirmation is helpful evidence. The upload accepts PNG, JPG, WebP or PDF files up to the limit shown on the form.

After submission, follow the claim in your dashboard. It may move through submitted, under review, awaiting merchant, more information needed, approved, declined or closed. Reply in the claim if ReloadRewards asks for more details.

An approved claim does not become immediately withdrawable. Any resulting cashback appears in your cashback activity and follows the normal approval and availability process. If a claim is declined and you have new information, you can submit an appeal from the claim page. A claim does not guarantee payment.