Contact Support and share a support code safely

You can get help through the ReloadRewards Support Centre, email [email protected], or start a new chat. If you cannot sign in, use email or chat and explain that account access is part of the problem.

To help the team investigate, include:

• The email address linked to your account
• The store or ReloadRewards page involved
• The date and time of the issue
• Your device and browser
• The steps you took and the exact error shown
• Relevant transaction or order details, if the issue concerns cashback

A screenshot is useful when it does not expose personal or payment information.

If a support team member asks for a support code, sign in and open your profile menu, then choose Support Code. Generate the code when the team is ready to use it. A support code is valid for two minutes. If it expires, generate a fresh one. You may need to wait briefly before requesting another code, and several requests can trigger a longer limit.

Share the code only with ReloadRewards through the official chat or [email protected]. Do not post it publicly or send it to a merchant or another customer.

ReloadRewards Support does not need your password, login or email verification code, full payment card number or full bank account details. Keep those private. If a message asks for any of them, stop and contact Support through the Support Centre instead.