Fix a page that is slow, blank or stuck

If ReloadRewards is slow, blank or appears stuck, start with a simple reload. If the page still does not respond, work through these checks:

1. Confirm your internet connection is stable by opening another website.
2. Close the ReloadRewards tab, reopen the website and sign in again if needed.
3. Update your browser, then retry in a current version of Chrome, Firefox, Safari or Edge.
4. Temporarily pause any VPN, ad blocker or content blocker that may be interrupting page requests or cashback tracking.
5. Use your browser's site controls to clear cached data for ReloadRewards. Clearing cookies or local storage can sign you out and reset stored preferences, so do this only after leaving any active shopping session.
6. If the problem remains, try another browser or device.

When a store page loads but the merchant does not open after activation, return to the ReloadRewards store page and activate again. Do not continue from a manually opened merchant tab, because the purchase needs the shopping session created by ReloadRewards.

If you switch browsers, devices or clear site data, treat the previous activation as interrupted and start a new one before ordering.

If the problem remains, contact Support with the page you were using, the time it happened, your browser and device, and the exact error text. A screenshot can help, but remove personal, payment and banking details first.