Track or fix a withdrawal

Open Withdrawal history to follow every payout request. The status tells you what is happening and whether you need to act.

Common statuses include:

• Under review: ReloadRewards is checking the request.
• Approved: The payout is ready for processing.
• Awaiting recipient: You still need to enter bank details with Revolut.
• Processing: The payment has been sent for processing.
• Paid: The payout is complete.
• On hold: Additional review is required.
• Rejected, cancelled or failed: The payout did not complete.

If you see Bank details required, open the secure Revolut link before it expires. A link normally remains valid for three days. Do not wait for the normal payout estimate until those details have been submitted.

When a bank details link expires, or a payment fails, is returned or is reverted, reserved cashback is restored to your available balance after the failure is confirmed. This may not appear instantly while the provider status is being updated.

Do not create duplicate requests while a payout is processing. If a paid withdrawal has not reached your bank after the expected processing time, contact [email protected]. Include the withdrawal reference, date, amount and masked destination. Never send your password, verification code, full BSB or bank account number.