Onboarding and ongoing offer support

Onboarding turns your proposed cashback offer into clear information and a trackable member journey. Exact arrangements can vary, so use your conversation with the Partnerships team to confirm what applies to your business.

The core areas to work through are:

1. Offer terms: Confirm the cashback rate or amount, eligible customers and purchases, caps, exclusions, approved coupons and other conditions.
2. Merchant information: Supply the brand details needed for a clear ReloadRewards merchant page.
3. Attribution: Align how a member activates cashback, follows the opened shopping session and has a qualifying purchase attributed.
4. Validation: Confirm how transactions and later changes, such as returns, cancellations or refunds, are reported and checked.
5. Customer expectations: Provide realistic tracking and approval guidance for the offer.

Ongoing support centres on keeping the published offer accurate and helping with transaction questions. A merchant may change or end an offer for future activations, while the terms shown when a member activates apply to that shopping session. Missing cashback claims may also require information from the merchant or tracking provider so eligibility and attribution can be investigated.

For onboarding questions or changes to an ongoing offer, contact [email protected]. Include the merchant name and the offer details involved so the Partnerships team has useful context.